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Meet the Practice Support team.

When you need support navigating the business side of dentistry, CDA’s experienced analysts can answer your questions about practice management, dental benefit plans, employment practices and regulatory compliance. Led by Melanie Duval, director of Practice Support, these specialized experts have developed valuable tools and education for CDA members.

Meet the team who have created a full library of online resources, speak on timely topics and provide one-on-one guidance by email and phone.

Lee Bentz
Practice Analyst
tel: 916.554.7318
Lee specializes in practice management, including operational efficiencies, collections, patient protocols, and starting, growing and selling a practice. He brings eight years of experience in dentistry, including managing a high-volume DSO and a private practice, as well as developing strategic action plans as an advisor to owners.

Michelle Corbo PHR, PHRca
Employment Practices Analyst
tel: 916.554.4968
Michelle specializes in employment practices, including employee management, policy development and wage and hour compliance. She began her dentistry career as an assistant, quickly becoming an office manager, and now brings 18 years of private practice management experience, plus another 12 years supporting CDA members.

Teresa Pichay, CHPC
Regulatory Compliance Analyst
tel: 916.554.5990
Teresa specializes in regulatory compliance, including information verification, documentation strategies and referral to legal references. For more than 20 years, she’s worked with CDA members in the areas of occupational and environmental safety and health, HIPAA, California Dental Practice Act and other business regulations.

Cindy Hartwell
Dental Benefits Analyst
tel: 916.554.5941
Cindy specializes in consulting with practices on dental benefit plans, navigating the benefits system and advocating for providers. She brings more than 20 years of experience, including RDA and office manager roles in private practice before working in a large dental benefit organization’s commercial and state government divisions.

Contact an individual analyst directly by phone or email for guidance on your specific concern. You can also submit Ask an Expert questions online or check the Q&A archive.

Melanie Duval
Director, Practice Support

Melanie provides strategic direction for Practice Support’s resources and initiatives and leads the team of expert analysts. She brings more than 10 years of robust marketing experience to CDA, including working for a large DSO as well as developing and leading a practice management program for one of CDA’s subsidiaries.